Legal

Privacy Policy

Last Updated: August 8, 2024

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OlyLink, as the developer and operator of this website (https://www.olylink.lat), is committed to protecting the privacy of every visitor and user. This Privacy Policy explains in detail how Oly Distribution Ltd. collects, uses, stores, shares, and protects personal information gathered through this website and through our professional services. By accessing or using any part of the OlyLink website or engaging our computer systems design and related services, you acknowledge that you have read and understood the practices described in this document. If you do not agree with any provision of this Privacy Policy, you should discontinue use of the website immediately and refrain from submitting any personal data through our online channels.

Table of Contents

  1. Information We Collect
  2. How We Collect Information
  3. Use of Collected Information
  4. Legal Basis for Processing
  5. Data Retention Policies
  6. Data Storage and Security
  7. Sharing and Disclosure of Information
  8. International Data Transfers
  9. Cookies and Tracking Technologies
  10. Third-Party Services and Links
  11. Your Privacy Rights and Choices
  12. Children and Minor Privacy
  13. Do Not Track Signals
  14. Data Breach Notification Procedures
  15. Changes to This Privacy Policy
  16. Contact Information

1. Information We Collect

Oly Distribution Ltd., operating as OlyLink, collects several categories of information in connection with the delivery of computer systems design and related professional, scientific, and technical services. The types of information we collect depend on how you interact with our website and our services.

1.1 Personal Identification Information

When you fill out a contact form, request a consultation, or otherwise communicate with us through the website, we may collect personal identification information including but not limited to your full name, email address, telephone number, company name, job title, and physical mailing address. This information is collected voluntarily when you choose to provide it to us.

1.2 Technical and Usage Data

Our servers automatically log certain technical information whenever you visit the OlyLink website. This includes your Internet Protocol (IP) address, browser type and version, operating system, referring URLs, pages visited, timestamps of visits, time spent on each page, and other diagnostic data. This information is collected through standard web server logs and is used to maintain the security and performance of our platform.

1.3 Communication Records

When you contact us via email at help@olylink.lat, by phone at +12678787423, or through our website contact form, we retain records of those communications including the content of your messages and our responses. These records help us provide continuity in our support and consulting engagements.

1.4 Business and Project Information

In the course of providing computer integrated systems design services, we may receive from clients detailed technical specifications, business process documentation, systems architecture diagrams, and other proprietary information necessary for the performance of our consulting and engineering work. This information is treated with the highest level of confidentiality and is subject to specific contractual protections.

2. How We Collect Information

We employ multiple methods to collect information, each designed to be transparent and to align with the reasonable expectations of our website visitors and clients. The primary collection methods are described below.

2.1 Direct Collection

Information is collected directly from you when you voluntarily submit it through our website contact form, when you send us email correspondence, when you call our office phone number, or when you provide information during business meetings and consultations. At each point of direct collection, the purpose is made clear and your participation is entirely voluntary.

2.2 Automated Collection

As you navigate through our website, we use automated technologies such as server logs and essential cookies to collect technical usage data. These collection mechanisms operate in the background and do not require any active input from you. The data collected through automated means is limited to technical metrics necessary for the stable operation of the website.

2.3 Third-Party Sources

On occasion, we may receive information about you from third-party sources such as publicly available business registries, professional networking platforms, or referral partners. When we receive information from such sources, we take reasonable steps to verify that the information was obtained in compliance with applicable data protection laws.

3. Use of Collected Information

OlyLink uses the information we collect for specific, legitimate business purposes. We do not use personal data for purposes that are incompatible with the original collection purpose without first providing notice and, where required by law, obtaining consent.

3.1 Service Delivery

The primary use of collected information is to deliver the computer systems design, consulting, and related professional services that you have requested from us. This includes using your contact details to schedule consultations, using technical specifications to prepare proposals and design documents, and using project information to execute contracted work.

3.2 Communication and Support

We use your contact information to respond to inquiries, provide technical support, send service-related notifications, and maintain ongoing client relationships. This includes sending you information about project milestones, system updates, and relevant industry developments that may affect your technology infrastructure.

3.3 Website Improvement and Analytics

Technical usage data collected through server logs is analyzed in aggregate to understand how visitors engage with our website, identify performance issues, improve navigation, and enhance the overall user experience. This analysis is performed on anonymized or pseudonymized data wherever possible.

3.4 Legal and Regulatory Compliance

We may use and retain information as necessary to comply with applicable Canadian federal and provincial laws, international regulations, legal processes, and enforceable governmental requests. This includes maintaining records for tax purposes, responding to lawful subpoenas, and cooperating with regulatory authorities in the jurisdictions where we operate.

4. Legal Basis for Processing

For individuals located in jurisdictions that require a specified legal basis for the processing of personal data, including the European Economic Area (EEA), the United Kingdom, and other regions with comprehensive data protection regimes, the legal bases upon which Oly Distribution Ltd. processes your personal information are set forth below.

4.1 Contractual Necessity

Processing of personal data is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. This applies when you engage OlyLink for systems design, consulting, or other professional services.

4.2 Legitimate Interests

We process certain personal data based on our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms. These interests include improving our website, responding to general inquiries, marketing our services to business contacts, and protecting the security of our systems against unauthorized access.

4.3 Consent

Where required by applicable law, we obtain your explicit consent before processing your personal data for specific purposes. You have the right to withdraw your consent at any time by contacting us using the information provided in the Contact Information section of this policy.

4.4 Legal Obligation

Processing may be necessary for compliance with a legal obligation to which Oly Distribution Ltd. is subject, including tax reporting requirements, corporate record-keeping obligations, and cooperation with law enforcement authorities where a valid legal request has been received.

5. Data Retention Policies

OlyLink retains personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Our retention periods are determined based on the nature of the data, the purpose of collection, and the legal obligations applicable to our business operations.

5.1 Active Client Data

For clients with active engagements, we retain personal and project-related information for the duration of the business relationship and for a period of seven years following the completion of the last service engagement. This retention period aligns with standard business record-keeping practices and applicable statutes of limitations for contractual matters under Canadian law.

5.2 Inquiry and Prospect Data

Information collected from individuals who submit inquiries but do not enter into a service agreement is retained for a period of two years from the date of the last communication, after which it is securely deleted or anonymized unless the individual requests earlier deletion.

5.3 Website Log Data

Server logs containing technical usage data are retained for a maximum of twelve months. Log data older than this period is automatically purged from our systems through scheduled archival and deletion processes.

5.4 Data Deletion Procedures

When personal data reaches the end of its applicable retention period, it is securely deleted using industry-standard data destruction methodologies. For physical records, secure shredding is employed. For electronic records, we use secure deletion protocols that render the data irrecoverable.

6. Data Storage and Security

Protecting the confidentiality, integrity, and availability of your personal information is a fundamental priority for OlyLink. We have implemented a comprehensive information security program designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Security Measures

We employ industry-standard technical safeguards including Transport Layer Security (TLS) encryption for data in transit, firewall protection at the network perimeter, intrusion detection and prevention systems, regular vulnerability scanning, and endpoint protection on all systems that process personal data. Access to personal data is controlled through role-based access controls and multi-factor authentication requirements.

6.2 Organizational Security Measures

All OlyLink personnel who handle personal information receive regular training on data protection requirements and are bound by confidentiality obligations. Access to personal data is granted on a strict need-to-know basis tied to specific job responsibilities. We conduct periodic reviews of access privileges and promptly revoke access when it is no longer required.

6.3 Data Storage Locations

Personal data collected through the OlyLink website is stored on secure servers located in Canada and the United States. We carefully select hosting providers and cloud infrastructure partners who maintain certifications and attestations aligned with recognized security frameworks.

6.4 Physical Security

Our business premises at 207 Bank Street Suite 334, Ottawa - K2P 1W7, Canada, are protected by controlled access systems, visitor management procedures, and surveillance measures appropriate to the sensitivity of the information maintained at this location.

7. Sharing and Disclosure of Information

OlyLink does not sell, rent, or trade personal information to third parties for their own marketing purposes. We share personal data only in the limited circumstances described in this section and always in accordance with applicable data protection laws.

7.1 Service Providers and Subprocessors

We engage trusted third-party service providers to perform functions on our behalf, such as website hosting, email delivery, data storage, and IT infrastructure management. These service providers are contractually bound to process personal data only on our documented instructions and to implement appropriate security measures equivalent to those we maintain ourselves.

7.2 Legal and Regulatory Disclosures

We may disclose personal information when we believe in good faith that such disclosure is necessary to comply with a legal obligation, to protect and defend the rights or property of Oly Distribution Ltd., to prevent or investigate possible wrongdoing in connection with our services, to protect the personal safety of users or the public, or to protect against legal liability.

7.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of the assets of Oly Distribution Ltd., personal information held by us may be among the assets transferred to the successor entity. In such circumstances, we will provide notice before personal data is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so. You may revoke such consent at any time, subject to legal or contractual restrictions.

8. International Data Transfers

As a Canadian company that serves clients globally, Oly Distribution Ltd. may transfer personal data across international borders. When we transfer personal information outside the country of origin, we take appropriate measures to ensure that the data receives an adequate level of protection in the destination jurisdiction.

8.1 Cross-Border Transfer Mechanisms

For transfers of personal data from the European Economic Area, the United Kingdom, or Switzerland to Canada, we rely on the adequacy decisions issued by the European Commission and the UK Government recognizing Canada as providing an adequate level of data protection for commercial organizations. For transfers to other jurisdictions, we implement supplementary measures such as Standard Contractual Clauses or equivalent mechanisms approved by relevant regulatory authorities.

8.2 Data Localization Considerations

We are aware of data localization requirements in certain jurisdictions and take these into account when designing our data storage and processing architecture. Clients concerned about the geographic location of data processing should contact us to discuss available options before engaging our services.

9. Cookies and Tracking Technologies

The OlyLink website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and maintain essential site functionality. This section explains what cookies are, how we use them, and the choices available to you.

9.1 What Are Cookies

Cookies are small text files that a website stores on your device when you visit it. Cookies serve various functions, from remembering your preferences to helping website owners understand how visitors interact with their pages. Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain on your device for a set period.

9.2 Types of Cookies We Use

Our website uses strictly necessary cookies that are essential for the operation of the site, such as maintaining session state and enabling basic navigation features. We use functional cookies to remember choices you make, such as your preferred language. We may also use analytics cookies to collect aggregated information about website traffic patterns, though no personally identifiable information is captured through analytics cookies. We do not use advertising or targeting cookies on our website.

9.3 Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can configure your browser to notify you when a cookie is being set, to block certain types of cookies, or to reject all cookies. Please note that disabling essential cookies may affect the functionality of the website. For detailed guidance on managing cookies, consult the help documentation for your specific browser.

10. Third-Party Services and Links

Our website may contain links to third-party websites, plugins, or services that are not owned or controlled by Oly Distribution Ltd. This Privacy Policy does not apply to those third-party properties, and we are not responsible for their privacy practices.

10.1 External Links

When you follow a link from the OlyLink website to an external site, that external site may have its own privacy policy that governs the collection and use of your information. We encourage you to read the privacy policy of every website you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

10.2 Embedded Content

Our website does not currently embed content such as videos, social media feeds, or interactive maps from third-party providers that would enable those providers to track your interactions with our site. Should we introduce embedded content in the future, we will update this Privacy Policy to reflect the change and the privacy implications associated with it.

11. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. OlyLink respects these rights and has established procedures to facilitate their exercise in a timely and transparent manner.

11.1 Right to Access

You have the right to request access to the personal data we hold about you and to receive information about how we process it. Upon receiving a verifiable request, we will provide you with a copy of your personal data in a commonly used electronic format, along with information about the purposes of processing, categories of data, and any recipients with whom the data has been shared.

11.2 Right to Rectification

If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement that information. We will respond to rectification requests within thirty calendar days and will communicate any corrections to relevant third parties where feasible.

11.3 Right to Erasure

In certain circumstances, you may request that we delete the personal data we hold about you. This right is not absolute and may be limited by our legal obligations to retain certain records, our need to establish or defend legal claims, or other exceptions recognized under applicable data protection law.

11.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under specific circumstances, such as when you contest the accuracy of the data or object to our processing activities. During a restriction period, we will store your data but will not otherwise process it without your consent or as needed for legal claims.

11.5 Right to Data Portability

Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from us.

11.6 Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. Upon receiving a valid objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

11.7 Exercising Your Rights

To exercise any of the rights described in this section, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before processing your request. We aim to respond to all legitimate requests within thirty calendar days. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

12. Children and Minor Privacy

OlyLink provides professional computer systems design and related services to businesses and adult professionals. Our website and services are not directed toward individuals under the age of eighteen, and we do not knowingly collect personal information from children under thirteen years of age.

12.1 Age Verification

We do not have mechanisms to verify the age of website visitors, as our content and services are intended for a professional audience. If we become aware that we have inadvertently collected personal data from a child under thirteen without verifiable parental consent, we will take prompt steps to delete that information from our records.

12.2 Parental Notification

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately using the information in the Contact Information section. We will investigate the matter and take appropriate corrective action without delay.

13. Do Not Track Signals

Do Not Track (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, the browser sends a signal to websites indicating that the user does not wish to be tracked across different websites over time.

13.1 Our Response to DNT Signals

The OlyLink website currently does not respond to Do Not Track browser signals due to the absence of a consistent industry standard for interpreting and responding to such signals. However, as described in the Cookies and Tracking Technologies section of this policy, we do not engage in cross-site tracking or behavioral advertising, and we limit our use of cookies to those necessary for site functionality and basic analytics.

13.2 Future Developments

We monitor the development of privacy standards and browser technologies. Should a widely adopted standard for responding to DNT signals emerge, we will evaluate and update our practices accordingly and revise this policy to reflect any changes.

14. Data Breach Notification Procedures

OlyLink maintains an incident response plan to address potential data breaches involving personal information. In the unfortunate event that a security breach occurs, we are prepared to respond swiftly and transparently in accordance with applicable legal obligations.

14.1 Breach Detection and Assessment

Our security monitoring systems are configured to detect unauthorized access to systems containing personal data. Upon detection of a potential breach, our incident response team immediately initiates an assessment to determine the scope, cause, and impact of the incident. This assessment includes identifying which categories of personal data may have been affected and which individuals should be notified.

14.2 Notification Procedures

When a data breach is confirmed and is determined to pose a risk to the rights and freedoms of affected individuals, we will notify the relevant supervisory authorities within the timeframe required by applicable law, typically within seventy-two hours of becoming aware of the breach. Affected individuals will be notified without undue delay if the breach is likely to result in a high risk to their rights and freedoms. Our notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures we have taken or propose to take to address the breach and mitigate its effects.

14.3 Post-Incident Review

Following every security incident, we conduct a thorough post-incident review to identify lessons learned and to implement improvements to our security posture. This review process is designed to reduce the likelihood of recurrence and to strengthen our overall information security program.

15. Changes to This Privacy Policy

Oly Distribution Ltd. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features of our website and services. We encourage you to review this page periodically to stay informed about how we protect your privacy.

15.1 Notice of Material Changes

When we make material changes to this Privacy Policy, we will provide prominent notice on our website by updating the Last Updated date at the top of this page and, where appropriate, by sending an email notification to individuals with whom we have an active business relationship. Material changes will not be applied retroactively without your consent.

15.2 Continued Use

Your continued use of the OlyLink website after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms. If you disagree with any modification, your sole remedy is to discontinue use of the website and to request deletion of your personal data in accordance with the rights described in this policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the data processing practices of Oly Distribution Ltd., please contact us using the information below. We are committed to addressing your privacy inquiries promptly and thoroughly.

16.1 Company Details

Company Name: Oly Distribution Ltd.

Registered Address: 207 Bank Street Suite 334, Ottawa - K2P 1W7, Canada (CA)

Website: https://www.olylink.lat

16.2 Contact Channels

Email: help@olylink.lat

Phone: +12678787423

16.3 Supervisory Authority

If you are located in Canada and believe that we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada. For residents of the European Economic Area or the United Kingdom, you may lodge a complaint with the data protection supervisory authority in your country of residence or place of the alleged infringement.

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